RETURNS, ORDER CHANGES OR CANCELLATIONSUpdated 2 years ago

RETURNS

At Rabaconda, we pride ourselves on our customer service. You can return any item to us

within 6 months of receipt and receive a full refund or exchange (though certain conditions

apply). The money will be returned to your account within 14 days of receiving your cancellation

on the condition that the goods have been returned to us. If you would like to return a product or

if you have any problems, please contact us at +44 330 053 2369 or [email protected]

for assistance.

Returns will only be accepted by prior arrangement and if the item is in original and undamaged

condition, in its undamaged and original packaging, and complete. Return shipping costs will be

covered by the customer. If the returned product and/or the package have been damaged by

the customer, Rabaconda has the right to deduct the amount corresponding to the reduced

value of the goods from the sum returned to the customer. Please note that a 10% restocking

fee applies. Please also note that the original shipping charges will not be refunded. Justified

complaints will go only for credit or replacement.

For all goods returned, we recommend that you use a secure delivery method which requires a

signature upon delivery, as you will be responsible for the goods until they are received by us.

The returned product must include all parts that were initially in the box. If the purchase included

extra, promotional products handed out during a campaign for free, you have to return these as

well.

If the returned product and/or the package have been damaged not by fault of RABACONDA

but by wrong usage of the goods by the customer, RABACONDA will send you an email with a

corresponding proposal. If you do not agree with the deduction, you have the right to use an

independent expert for specifying the damage. The cost of the expertise will be borne by the

customer.

ORDER CHANGES OR CANCELLATIONS

Please log in with your email to make changes or cancel your order or reach out to us at [email protected] for assistance.